Free Shipping

Free Shipping:

We are pleased to offer free shipping on all orders. However, additional shipping charges may apply to remote areas. (lf your delivery address requires additional charges, we will contact you proactively, please fill in the ve d contact information)

About faster delivery options:

1:$0/kg Free shipping:10-19 working days

2:$25/kg expedited shipping: 7-14 working days

3:$65/kg designated express: 4-8 working days(DHL, FedEx, UPS)

The “kg” here is not the actual weight, but just to facilitate the billing system.Please contact us.

Delivery Methods:
All our shipping methods use air freight to ensure that orders to most countries can be delivered quickly and safely. But please note the following points:

Customs Duties:
Depending on your location, your order may be subject to duties and taxes. These charges are determined by the destination country’s customs policy and are not included in our shipping costs. To minimize this, we may choose to use special delivery channels and dec are your package at a low price to ensure that your order is not subject to high duties and taxes. If tariffs are incurred, they only require a very low fee.

Customs Clearance:
Some countries may experience customs clearance delays. In rare cases, packages may be detained by customs. To reduce such occurrences, we may opt to use standard shipping lines to ensure your order is delivered smoothly. If it is held by customs, we will send you a new package if we confrm that the package cannot be returned.

Special Notice for Remote Areas:
Orders shipped to remote areas may incur additional shipping fees. These areas are defined by our logistics partners and may vary. If your delivery
address falls into this category, we will contact you with further details.
Thank you for shopping with us. We are committed to delivering your orders promptly and efficiently with high quality. If you have any questions or
concerns, please feel free to contact our customer service team.

Shopping Tips

Overview

Our refund and returns policy lasts 15 days. lf 15 day s have passed since your purchase, we can’t offer yo u a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

1:After ordering, if you contact our WhatsApp customer, we will take detailed photos of the goods you ordered for you before sending your package, measure the size for you, send it to yo u for inspection, and send the package for you if you are satisfied.
(lf you do not contact us, we will also conduct quality inspection, and will send it out if there i s no problem)

2:lf the goods have any quality problems or are detained by customs, I will refund you or send you a new one.
(Except for holidays and force majure delays)

3:Quality problems can be returned free of charge, but if it is not because of quality problems, but because, for example, you don’t like it, or you have no reason to want to exchange it, you need to bear the round-trip shipping costs.
(After the package is delivered to your door, if i t is not received in time due to your problem or is stolen by a thief, we will not be responsible.)

4;Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be appl ied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not receive d your refund yet, please contact us at luxchina888@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace defective or damaged items. lf you need to exchange it for a different item, please contact customer service in advance and you can send the ite m back after getting approval.(Not unconditional approval)

Shipping returns

To return your product, you should mail your product to luxchina888@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are n on-refundable. If you receive a refund, the cost of ret urn shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at luxchina888@gmail.com for questions related to refunds and returns.or WhatsApp.